keongwinPrivacy Policy

This page describes what we collect when you use keongwin and how we keep that data protected. We at keongwin take your privacy seriously. Any personal information you provide—whether during account registration, deposit, withdrawal, or gameplay—is handled according to the standards outlined below.

Our keongwin platform collects data necessary to verify your identity, process your payments, prevent fraud, and comply with local regulations. We do not sell your keongwin data to third parties. We use your information only for the purposes stated in this policy: account management, payment processing, customer support, and platform security.

We serve keongwin users across supported jurisdictions in Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Your data may be processed and stored on servers located outside your region, but we maintain the same privacy protections regardless of server location. By using keongwin, you consent to this data handling.

What data we collect on keongwin

When you register a keongwin account, we collect your legal name, email address, phone number, date of birth, and residential address. During Know Your Customer (KYC) verification, we collect and store copies of your government-issued ID and proof of address. We use this information to verify your identity and comply with anti-fraud and anti-money-laundering regulations.

When you deposit funds on keongwin via QRIS, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we collect transaction records: the payment method used, the amount deposited, the date and time, and the result (success or failure). We do not store your full card number or complete bank account details. We store only an encrypted identifier linked to your verified payment method on keongwin.

We at keongwin collect information about your gameplay and account activity. This includes: bets placed, results, game sessions, login history, device information (operating system, browser, IP address), and session duration. We use this data to detect fraud, prevent abuse, provide customer support, and understand keongwin platform usage patterns.

Personal data
Name, email, phone, date of birth, address, government ID, proof of address.
Financial data
Deposit and withdrawal records, payment method identifiers, transaction amounts and dates.
Activity data
Bets placed, game results, login history, IP address, device type, browser information.
Communication data
Emails, support tickets, chat logs, feedback you provide to keongwin.

How we use your data on keongwin

We at keongwin use your personal information for account verification and regulatory compliance. Your identity data ensures you are who you claim to be and that you meet the legal age requirement for gaming. We use your payment information to process deposits and withdrawals securely.

We use your activity data to detect fraudulent behavior, prevent account abuse, and identify patterns that suggest unauthorized access to your keongwin account. If we detect suspicious activity on keongwin, we may freeze your account temporarily pending investigation.

We use your contact information (email and phone) to send you account notifications, payment confirmations, security alerts, and customer support responses. We will not send you marketing emails unless you explicitly opt in on keongwin. You can unsubscribe from non-essential communications at any time in your keongwin account settings.

We at keongwin may use aggregated, anonymized data (stripped of personal identifiers) for statistical analysis, platform improvement, and research. This helps us understand keongwin usage trends and optimize your experience.

Third parties and data processors on keongwin

We work with third-party service providers who process your data on keongwin's behalf. These include:

We at keongwin do not sell your personal data to marketers, advertisers, or other third parties. We share your information only when legally required (for instance, to comply with law enforcement requests or court orders) or to provide the keongwin services you have requested.

Info: Our keongwin servers and data processors may be located outside Indonesia. By using keongwin, you consent to your data being transferred to and processed in other jurisdictions, subject to the same encryption and security standards we maintain.

Your rights and data security on keongwin

Your rights regarding keongwin data

You have the right to access, update, and correct your personal information on keongwin. Log into your account and navigate to Account Settings to review and modify your name, email, phone, and address. If you need help updating keongwin data, contact our support team.

You have the right to request deletion of your keongwin account and associated personal data. We will close your account and remove your personal information within a reasonable timeframe, except where we are legally required to retain keongwin records (for instance, transaction history for compliance purposes). Data deletion does not affect your right to withdraw any remaining balance from keongwin.

We at keongwin will respond to data access requests within 14 days. If you have concerns about how we handle your keongwin data, contact our privacy team via email.

How we protect your keongwin data

We use industry-standard encryption (SSL/TLS) to protect all data transmitted between your device and keongwin servers. Your keongwin password is stored using secure hashing algorithms; we do not store passwords in plain text.

We at keongwin employ firewalls, intrusion detection systems, and regular security audits to protect your data. Our keongwin team restricts access to personal information—only staff members with a need to know can access your data, and they are bound by strict confidentiality agreements.

We recommend enabling two-factor authentication (2FA) on your keongwin account for additional security. With 2FA, even if someone obtains your keongwin password, they cannot log in without the code sent to your registered phone number.

Cookies and tracking on keongwin

We at keongwin use cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help keongwin remember your preferences, keep you logged in, and track your session.

Keongwin uses essential cookies (required for login and security), functional cookies (to remember your settings), and analytics cookies (to understand how you use keongwin and where improvements are needed). We do not use advertising cookies to track you across third-party websites.

You can disable cookies in your browser settings, but doing so may limit keongwin functionality. We recommend keeping cookies enabled for the best keongwin experience.

Data retention on keongwin

We retain your keongwin account data as long as your account remains active. If you close your keongwin account, we retain transaction records and KYC documentation for 5–7 years to comply with anti-money-laundering regulations, even after account closure.

We delete non-essential data (such as support chat logs and temporary session records) after 12 months on keongwin. Activity logs are retained for 2 years to assist with fraud investigations and customer disputes.

Contact us regarding keongwin privacy

If you have questions about our keongwin privacy policy, how we handle your data, or if you wish to exercise your data rights, contact our privacy team via email through your keongwin account dashboard. We respond to privacy inquiries within 5–7 business days.

We at keongwin may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on keongwin. Your continued use of keongwin following a policy update constitutes your acceptance of the revised policy.

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